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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)
Lorraine L. UkensHow much do you like this book?
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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Categories:
Year:
2007
Publisher:
Pfeiffer
Language:
english
Pages:
398
ISBN 10:
9786468600
ISBN 13:
9789786468600
Series:
Pfeiffer Essential Resources for Training and HR Professionals
File:
PDF, 2.91 MB
Your tags:
IPFS:
CID , CID Blake2b
english, 2007
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